Shipping policy

Since this is for a Sports Equipment Shop, your shipping policy needs to account for the fact that items vary wildly in size—from small accessories like whistles to heavy items like treadmills or weight sets.

Here is a comprehensive shipping policy designed to manage customer expectations and protect your logistics.

SHIPPING & DELIVERY POLICY

At [Shop Name], our goal is to get your gear to your doorstep as quickly and safely as possible so you can stay focused on your performance.

1. Order Processing Times

  • Standard Orders: All orders for in-stock items are processed within 1–2 business days.

  • Custom/Special Orders: Personalized jerseys or specialized equipment may require additional lead times (typically 5–10 business days).

  • Order Cut-off: Orders placed after 2:00 PM will begin processing the following business day.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: (3–5 business days) – 25 USD

  • Express Shipping: (1–2 business days) – 50 USD

  • Oversized/Heavy Items: Due to the weight and dimensions of certain equipment (e.g., weight benches, stationary bikes), a Heavy Goods Surcharge may apply. This will be clearly stated at checkout.

3. Local Pickup

  • Click & Collect: Skip the shipping fees by selecting "Local Pickup" at checkout. Your order will typically be ready within 2–4 hours. You will receive an email once your gear is ready for collection.

4. Heavy & Oversized Equipment

For large-scale gym equipment:

  • Curbside Delivery: Standard delivery for heavy items is "curbside" only. The carrier will deliver the item to the end of your driveway or the front of your building.

  • White Glove Service: Optional assembly and indoor placement services are available for an additional fee. Please contact our support team to arrange this.

5. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website. Please allow 24 hours for the tracking information to update.

6. Shipping Restrictions

  • PO Boxes: We are unable to ship large equipment or high-value items to PO Boxes. A physical residential or business address is required.

  • International Shipping: [Option A: We currently only ship within the UK.] [Option B: International shipping rates are calculated based on destination and weight.]

7. Damages & Lost Parcels

[Shop Name] is not liable for products damaged or lost during shipping if the carrier is at fault. However, we will work with you to file a claim.

  • If you receive a package that is visibly damaged, please photograph the packaging before opening it and contact us within 48 hours of delivery.