Refund policy

1. Return & Refund Policy

The BellaVita Privé Guarantee

At BellaVita Privé, we provide professional-grade equipment designed for peak performance. We understand that precision is key; therefore, we offer a 30-day evaluation period from the date of delivery.

Eligibility Criteria

To maintain the integrity and safety of our technical inventory, returned items must be:

  • Pristine & Unused: Items must be in the exact condition received—unworn, unused, and with all factory seals and "BellaVita Privé" security tags intact.

  • Original Presentation: Equipment must be returned in its original, undamaged brand packaging, including all technical manuals, certificates of authenticity, and accessories.

  • Proof of Acquisition: A valid receipt or order confirmation is required.

The Return Process

To initiate an elite return, please contact our concierge at bellavitaprive@gmail.com. Unauthorized returns will not be accepted. Upon approval, we will provide a secure return shipping label and specialized handling instructions.

Damages & Technical Issues

Please inspect your equipment immediately upon arrival. Should you detect a structural defect or shipping damage, contact us within 48 hours. We will prioritize a technical evaluation to rectify the issue through repair, replacement, or credit.

Exclusions (Non-Returnable Items)

Due to hygiene, safety, and customization standards, the following are Final Sale:

  • Custom-Fitted Gear: Tailored jerseys, personalized rackets, or bespoke bike configurations.

  • Safety & Personal Care: Helmets, protective padding, and skincare/beauty products.

  • Perishables: Nutrition, supplements, or specialized sports drinks.

  • Promotional Items: All "Sale" category items and Gift Cards.

Refunds

Once our technicians inspect the returned asset, you will be notified of the status. Approved refunds are processed to the original payment method within 10 business days.

2. Privacy Policy (Abridged for Client Clarity)

Data Security & Discretion

BellaVita Privé is committed to the absolute privacy of our global clientele. This policy outlines how we protect the personal and financial data used to facilitate your bespoke shopping experience.

  • Information Collection: We collect essential contact, financial, and transaction details to fulfill your high-performance orders. This includes device information and usage data to tailor our recommendations to your athletic profile.

  • Data Usage: Your information is used strictly to provide, improve, and secure our services. This includes fraud prevention, order fulfillment, and—with your consent—exclusive marketing of new "Exceptional" collections.

  • Third-Party Disclosure: We share data only with essential partners (such as Shopify for platform hosting and elite logistics couriers) to ensure the successful delivery of your goods. We never sell your personal data to third parties.

  • Your Rights: Regardless of your jurisdiction, we respect your right to access, correct, or delete your personal information. European and UK clients retain specific rights under the GDPR/UK-GDPR regarding data portability and processing objections.

3. Terms of Service

The Framework of Excellence

Section 1: The Relationship

By accessing BellaVita Privé, you agree to these Terms. You represent that you are of legal age and that all information provided is accurate.

Section 2: Product Integrity

We strive for visual accuracy; however, technical equipment appearance may vary slightly based on display settings. We reserve the right to limit quantities or discontinue professional-grade items to maintain market exclusivity.

Section 3: Order Acceptance

An order is an offer to purchase. Acceptance is only confirmed once payment is processed and a confirmation email is dispatched. All purchases are for personal or private club use and are not for commercial resale.

Section 4: Intellectual Property

All content, including brand imagery, technical descriptions, and "BellaVita Privé" trademarks, are the exclusive property of our firm. Unauthorized reproduction is strictly prohibited.

4. Shipping & Delivery Policy

Secure Global Logistics

Our goal is to deliver your performance gear with the speed and security your lifestyle demands.

1. Dispatch Timelines

  • In-Stock Assets: Processed within 1–2 business days.

  • Bespoke/Custom Orders: Specialized lead times apply (typically 5–15 business days).

2. Premium Shipping Tiers

  • Standard Insured: 3–5 business days (£20 / $25).

  • Express Priority: 1–2 business days (£40 / $50).

  • Heavy Goods Surcharge: Large-scale equipment (e.g., stationary bikes, gym racks) will incur a calculated surcharge at checkout based on weight and volume.

3. Heavy Equipment & Installation

  • White-Glove Service: For complex gym installations, we offer indoor placement and professional assembly for an additional fee.

  • Curbside Standard: Unless "White-Glove" is selected, heavy items are delivered to the curbside or building entrance only.

4. International & Regional Logistics

We ship worldwide. Please note that while we maintain high performance, shipments to the Middle East may face slight delays due to regional complexities. We prioritize the safest transit routes to protect your high-value assets.

5. Transit Claims

While BellaVita Privé is not liable for carrier errors, we will act as your advocate in filing claims for lost or damaged parcels. Please photograph damaged packaging immediately and contact us within 48 hours.